This Privacy Policy explains what information may be collected when you visit batam-island-info.com, how that information is used and what choices you have.
Batam Island Info is an independent travel information website. We do not operate ferry services, hotels, tours or immigration services, and we do not process travel bookings directly.
Information you provide
You can read the website without opening an account or providing your name.
We may receive personal information when you contact us about a correction, partnership, advertising enquiry or another question. This may include your name, email address, company name and anything you include in your message.
Please do not send passport details, payment information or other sensitive personal data through the contact form.
Information collected automatically
Like most websites, Batam Island Info receives some technical information when a page is opened.
This may include:
- Your IP address
- Browser and device type
- Operating system
- Approximate country, region or city
- The page that referred you to the website
- Pages viewed and time spent on them
- Links or advertisements clicked
- Cookie and device identifiers
- The date and time of a visit
This information is generally used to measure traffic, keep the website working and understand which guides readers find useful.
How we use information
Information may be used to:
- Operate and secure the website
- Respond to messages
- Review corrections and outdated travel information
- Measure website traffic
- Improve existing guides
- Find technical problems and broken pages
- Prevent spam, fraud and misuse
- Display and measure advertising
- Meet legal obligations
We do not ask visitors to create travel profiles, and we do not use information submitted through the contact form to make automated decisions about them.
Cookies
Cookies are small files saved by a web browser. They may be used to remember preferences, measure visits, prevent abuse and support advertising.
The website and its service providers may use:
- Essential cookies needed for security and basic website functions
- Analytics cookies used to understand website traffic
- Advertising cookies used to display and measure advertisements
- Preference cookies used to remember privacy choices
You can remove or block cookies through your browser settings. Some website functions or advertising controls may work differently after cookies are disabled.
Where consent is required, non-essential cookies should not be placed until you have made a choice through the cookie notice or privacy settings shown on the website.
Google Analytics
We may use Google Analytics to see how visitors find and use Batam Island Info.
Google Analytics may process information such as pages viewed, session length, approximate location, device type, browser type and interactions with the website.
The reports we receive are mainly used to understand overall traffic rather than identify individual visitors by name.
You can use the Google Analytics opt-out browser add-on to limit Analytics collection in supported browsers.
Advertising
Batam Island Info may display advertisements provided by Google AdSense or other advertising partners.
Third-party advertising providers, including Google, may place or read cookies and use web beacons, IP addresses or similar technologies to:
- Display advertisements
- Measure views and clicks
- Limit how often an advertisement appears
- Detect invalid traffic and fraud
- Produce advertising reports
- Personalise advertisements where permitted
Google may use advertising cookies to show ads based on visits to this website and other websites.
You can review Google advertising preferences through Google My Ad Center.
Visitors may also be able to reject personalised advertising or change cookie choices through the privacy controls displayed on this website.
Affiliate links
Some guides may contain affiliate links to hotel platforms, ferry booking services, tour providers or other travel websites.
When you follow one of these links, the destination website may receive information showing that your visit came from Batam Island Info. A cookie may be used to record the referral.
If you later make a booking or purchase, Batam Island Info may receive a commission. We do not normally receive your full payment-card details, passport information or account password from the booking provider.
Third-party booking websites operate under their own privacy policies.
Who may receive information
Limited information may be processed by companies that help us run the website, including:
- Website hosting providers
- Security and spam-prevention services
- Analytics providers
- Advertising providers
- Cookie consent providers
- Email and contact-form services
- Affiliate tracking platforms
Information may also be disclosed when reasonably necessary to comply with valid legal requirements, investigate misuse, protect the website or defend legal rights.
If the website changes ownership, relevant records may be transferred to the new operator, subject to applicable law.
Indonesian privacy rights
Indonesia’s Personal Data Protection Law, Law No. 27 of 2022, provides certain rights to personal data subjects when the law applies.
Depending on the circumstances, these may include the right to:
- Know why personal data is being requested and used
- Access personal data and obtain a copy
- Correct or update inaccurate information
- Withdraw consent
- Request that processing be stopped or restricted
- Request deletion or destruction of personal data
- Object to certain decisions based only on automated processing
- Receive certain personal data in a commonly used electronic format
To make a request, use our contact page and write “Privacy Request” at the beginning of your message.
Please explain what information the request concerns and provide enough detail for us to locate any relevant records. We may ask for reasonable information to confirm that the request relates to you.
Legal rights may be subject to exceptions and verification requirements.
Visitors from the European Economic Area, United Kingdom and Switzerland
Visitors from the European Economic Area, the United Kingdom and Switzerland may have additional rights under applicable data protection laws.
Depending on the circumstances, these may include the right to access, correct or delete personal data, restrict or object to processing, withdraw consent and receive certain information in a portable format.
Where consent is the legal basis for non-essential cookies or personalised advertising, you may withdraw that consent using the cookie or privacy settings available on the website.
Withdrawing consent does not affect processing that took place before the withdrawal.
Visitors from the United States
Residents of California, Colorado and certain other U.S. states may have rights relating to access, deletion, correction, targeted advertising and the sale or sharing of personal information.
Batam Island Info does not sell personal information in exchange for money. Some advertising-related disclosures may nevertheless be treated as a sale, sharing or targeted advertising under the broad definitions used by certain state laws.
Where a relevant law applies, requests may be submitted through our contact page.
International data transfers
Batam Island Info may use hosting, analytics, advertising and technical providers located in different countries.
As a result, information may be processed outside the country where you live, including outside Indonesia.
Where required, reasonable safeguards should be used for international transfers of personal data.
Data retention
Contact messages and related records are kept only for as long as reasonably needed to answer the enquiry, maintain business records, prevent abuse or meet legal obligations.
Technical logs may be kept for shorter periods unless they are needed to investigate a security problem.
Analytics and advertising providers set their own retention periods for information they process.
Data security
We use reasonable technical and administrative measures intended to protect information handled through the website.
No website, email service or hosting system can guarantee complete security. Avoid sending confidential documents or sensitive information through an ordinary contact form.
Children
Batam Island Info is a general travel website and is not directed at children.
We do not knowingly ask children to submit personal information. A parent or guardian who believes that a child has sent personal data to the website may contact us and request that it be reviewed or deleted.
External websites
Our guides link to ferry operators, hotels, attractions, government websites, booking platforms and other third-party services.
We do not control how those websites collect or use information. Read the privacy policy of the destination website before submitting personal details, passport information or payment data.
Changes to this policy
This policy may be updated when the website changes, a new service is introduced or privacy requirements develop.
The date at the top of the page shows when the policy was last materially revised.
Contact us
Questions and privacy requests can be sent through the contact page.
Include “Privacy Request” in the message and explain what information or right the request concerns.